Terms of service
Effective Date: July 8, 2026
These Terms of Service apply to your use of openskyewellness.com and purchases made from Open Skye Wellness. Open Skye Wellness is owned and operated by SDS Sales LLC.
1. Business Information
Business Name: Open Skye Wellness
Owned and Operated By: SDS Sales LLC
Email: support@openskyewellness.com
Phone: 762-356-6940
Address: PO Box 634, Comer, GA 30629-6152, United States
Hours: Monday to Friday, 9am to 5pm ET
2. Acceptance of Terms
By accessing our website, placing an order, creating an account, or using our services, you agree to these Terms of Service and our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree to these terms, please do not use our website or purchase from us.
3. Eligibility
You must be at least 18 years old or the age of majority in your state to use this website or place an order. By using our website, you confirm that the information you provide is accurate and complete.
4. Products and Product Information
Open Skye Wellness sells wellness, recovery, comfort, and home relaxation products, including cold plunges, infrared saunas, massage chairs, red light therapy panels, and related wellness equipment.
Product information on our website is provided for general informational purposes only. Please review all product descriptions, dimensions, specifications, electrical requirements, installation requirements, safety information, assembly requirements, care instructions, and manufacturer guidance before purchase and use.
Products sold on our website are not a substitute for professional medical, therapeutic, fitness, or safety advice. Always consult a qualified professional when needed before using wellness, recovery, heat, cold exposure, massage, or light therapy products.
5. Orders
When you place an order, you agree that all information provided is accurate, including your name, billing address, shipping address, email address, phone number, and payment details.
Order confirmation does not guarantee acceptance of an order. We reserve the right to refuse, cancel, or limit an order for reasons including suspected fraud, payment issues, product availability, incorrect pricing, incorrect product information, shipping restrictions, or website errors.
6. Pricing, Taxes, and Payment
Product prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, and availability may change without notice.
The total cost of your order, including applicable taxes, shipping charges, discounts, and payment amounts, will be shown at checkout before you complete your purchase.
We accept the payment methods shown at checkout. Payments are processed securely through Shopify and supported payment providers.
7. Shipping and Delivery
Shipping times, shipping costs, order cutoff time, handling time, transit time, delivery regions, and delivery restrictions are explained in our Shipping Policy.
Our standard order cutoff time is 5:00 PM ET, Monday to Friday. Standard handling time is 1 to 2 business days, and standard transit time is 2 to 7 business days after shipment.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, additional costs, or lost packages caused by incorrect or incomplete address information provided at checkout.
8. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, damaged items, cancellations, return shipping responsibility, restocking fees, and refund timing are governed by our Return and Refund Policy.
Our standard return window is 30 days from delivery for eligible items. Damaged, defective, or incorrect item claims must be reported within 7 days of delivery. Approved refunds are issued within 7 days after we receive and inspect the returned item.
9. Product Availability and Descriptions
We make reasonable efforts to display accurate product details, pricing, images, specifications, dimensions, availability, and descriptions. However, we do not guarantee that all information on the website is complete, current, or error-free.
Product colors, finishes, dimensions, packaging, accessories, and appearance may vary based on manufacturer updates, supplier changes, device display settings, or lighting.
10. Assembly, Installation, and Product Use
Some products may require assembly, setup, installation, electrical access, water connection or drainage, ventilation, proper placement, maintenance, storage, or use according to manufacturer instructions.
You are responsible for reviewing product requirements before purchase and for using products safely and appropriately. Always follow manufacturer instructions, warnings, electrical requirements, water safety instructions, heat exposure guidance, cold exposure guidance, weight limits, maintenance guidance, and applicable laws or safety standards.
Open Skye Wellness is not responsible for damage, injury, loss, code violations, or product failure caused by misuse, improper assembly, improper installation, lack of maintenance, unauthorized modification, or failure to follow instructions.
11. Manufacturer Warranties
Some products may include a manufacturer warranty. Warranty coverage, duration, exclusions, and claim procedures are determined by the manufacturer unless otherwise stated.
Contact us at support@openskyewellness.com if you need help locating warranty information for your order.
12. Account Responsibilities
If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity under your account. Notify us immediately if you believe your account has been accessed without authorization.
13. Promotions and Discounts
Promotions, discount codes, and special offers may be limited by time, product, quantity, customer, or region. Promotions cannot be applied retroactively unless we state otherwise. We may modify or end promotions at any time.
14. Acceptable Use
You agree not to use our website for unlawful, fraudulent, abusive, harmful, or misleading purposes. You also agree not to interfere with website security, attempt unauthorized access, submit false information, misuse promotions, or misuse returns, refunds, chargebacks, or customer support processes.
15. Intellectual Property
All website content, including text, images, graphics, logos, product presentation, design, and layout, is owned by or licensed to Open Skye Wellness, SDS Sales LLC, our suppliers, or our service providers.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.
16. User Submissions
If you submit reviews, photos, messages, feedback, or other content to us, you grant us permission to use, display, reproduce, and share that content as needed to operate, improve, promote, and support our business, subject to applicable law and our Privacy Policy.
17. Third-Party Services and Links
Our website may include links to third-party websites or use third-party services such as payment processors, shipping carriers, analytics providers, advertising platforms, or customer support tools. We are not responsible for third-party websites, services, policies, or content.
18. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
19. Disclaimer of Warranties
Except as expressly stated in writing, our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms limits any warranty, return, refund, or consumer protection right that cannot be limited under applicable law.
20. Limitation of Liability
To the fullest extent permitted by law, SDS Sales LLC, Open Skye Wellness, and our owners, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, products, or services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
21. Indemnification
You agree to indemnify and hold harmless SDS Sales LLC and Open Skye Wellness from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, violation of law, or infringement of another party's rights.
22. Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles, except where applicable consumer protection laws require a different result.
23. Dispute Resolution
If you have a concern, please contact us first so we can try to resolve it directly. You can reach us at support@openskyewellness.com or by phone at 762-356-6940.
24. Changes to These Terms
We may update these Terms of Service from time to time. Changes take effect when posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
25. Contact Information
If you have questions about these Terms of Service, contact us:
Open Skye Wellness
Owned and operated by: SDS Sales LLC
Email: support@openskyewellness.com
Phone: 762-356-6940
Business address: PO Box 634, Comer, GA 30629-6152, United States
Website: openskyewellness.com
