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Owned and operated by Open Skye Wellness, our team is ready to assist with any questions about your wellness journey.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 2 business days of being placed. Once shipped, you can expect delivery within 2 to 7 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received tracking info within 3 business days, send us a message and we will look into it.
What is your return policy?
We want you to feel confident in your purchase. If something is not the right fit, please contact our team within 30 days of delivery and we will walk you through the return process for eligible items.
Can I exchange my product for a different model?
Exchanges are available for eligible products. Reach out to our team with your order number and the item you would like instead, and we will coordinate the details for you.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges and infrared saunas serve different recovery and relaxation needs. Our team can help you understand the differences based on your space, preferences, and wellness goals. Feel free to contact us for personalized guidance.
Do your massage chairs require professional installation?
Most of our massage chairs arrive ready to use with minimal setup. Detailed assembly instructions are included, and our support team is available if you need any help getting started.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to answer every inquiry within 24 hours during business days.
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Thoughtful Guidance
We help you find the right cold plunge, sauna, massage chair, or red light panel for your space and goals.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
