Privacy policy
Effective Date: July 8, 2026
This Privacy Policy applies to openskyewellness.com. Open Skye Wellness is owned and operated by SDS Sales LLC.
1. Overview
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, create an account, sign up for marketing, or otherwise interact with Open Skye Wellness.
2. Contact Information
If you have questions about this Privacy Policy or your personal information, contact us:
Business Name: Open Skye Wellness
Owned and operated by: SDS Sales LLC
Email: support@openskyewellness.com
Phone: 762-356-6940
Address: PO Box 634, Comer, GA 30629-6152, United States
Hours: Monday to Friday, 9am to 5pm ET
3. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name, billing address, shipping address, email address, and phone number.
- Order details, payment-related information, purchase history, and delivery information.
- Account information, saved preferences, and customer service communications.
- Product questions, return requests, warranty requests, reviews, photos, feedback, or other information you choose to provide.
4. Payment Information
Payments are processed through Shopify and supported third-party payment providers. We do not directly store full credit card numbers or complete payment card details on our website.
5. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on the site, links clicked, and other usage information.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze website traffic, improve user experience, prevent fraud, and support advertising or marketing.
You can adjust your browser settings to refuse or remove cookies. Some website features may not work properly if cookies are disabled.
7. How We Use Personal Information
We may use personal information to:
- Process, confirm, fulfill, and deliver orders.
- Provide customer support and respond to questions.
- Process returns, refunds, exchanges, cancellations, and warranty-related requests.
- Send order confirmations, shipping updates, account notices, and service messages.
- Improve our website, products, services, and customer experience.
- Detect, prevent, and respond to fraud, unauthorized activity, security issues, or policy violations.
- Send marketing emails or promotional messages if you have opted in or where permitted by law.
- Comply with legal, tax, accounting, regulatory, and business obligations.
8. Marketing Communications
If you sign up for marketing emails or promotional messages, we may use your contact information to send updates, offers, product information, wellness content, and promotional messages. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
9. How We Share Personal Information
We may share personal information with service providers and business partners who help us operate our store and provide services, including:
- Shopify and ecommerce platform providers.
- Payment processors and fraud prevention providers.
- Shipping carriers, freight carriers, warehouses, suppliers, and fulfillment partners.
- Email, marketing, analytics, advertising, and website technology providers.
- Customer support, accounting, tax, legal, security, and business operations providers.
We may also disclose personal information if required by law, to protect our rights, to prevent fraud or security issues, or in connection with a business transfer such as a merger, sale, or reorganization.
10. Advertising and Analytics
We may use analytics and advertising tools to understand website activity, measure marketing performance, and show relevant ads. These tools may use cookies or similar technologies to collect information about your visits to our website and other websites.
11. Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you. You may also have the right to opt out of certain uses of personal information, including some targeted advertising or marketing communications.
To submit a privacy request, contact us at support@openskyewellness.com.
12. Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for responding to these signals, our website may not respond to Do Not Track signals.
13. Data Retention
We retain personal information for as long as needed to provide services, process orders, comply with legal obligations, resolve disputes, enforce policies, prevent fraud, and maintain business records.
14. Security
We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
15. Children’s Privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it if appropriate.
16. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services.
17. Wellness Information
Open Skye Wellness is not a healthcare provider and does not provide medical advice, diagnosis, or treatment. Please do not submit sensitive health information unless it is necessary for your order, customer service request, return, refund, or warranty support.
Any product-related information you voluntarily provide will be used only as needed to assist with your request and operate our business.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised effective date.
19. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Open Skye Wellness
Owned and operated by: SDS Sales LLC
Email: support@openskyewellness.com
Phone: 762-356-6940
Business address: PO Box 634, Comer, GA 30629-6152, United States
Website: openskyewellness.com
